Communicating in the IT Industry:

This unit is about the communication skills which are needed by people
who work in the IT industry. Some of these skills are specific to the IT
industry, such as the use of specialist methods of communication, for
example the use of video conferencing. But other skills, such as being
able to give clear verbal explanations, are relevant to working in any
industry. Communication is central to almost every aspect of business
and private life, so being able to communicate clearly and effectively, by
speaking, writing and other methods, is a very useful skill to develop.
This unit also looks at the impact IT has had on the society we live in. Over the last
40 years or so IT has had a tremendous impact on the way we do many things. It
has brought many advantages, such as new ways to communicate and stay in
touch, including email and mobile phones. But not all of the changes have been
beneficial, and you will also be looking at some of the negative effects too. For
example, IT has provided new ways for criminals to break the law.
Learning outcomes
After completing this unit you should:
1. be able to communicate information to suit audience,
purpose and content
2. be able to use IT tools to communicate and exchange
information
3. understand the impact of IT on individuals, communities
and society.